Returns and exchanges
Professional and AdvancedHandle returns and exchanges through a structured public form instead of email threads and spreadsheets.
How it works
- Let customers complete a public return or exchange form.
- Receive requests in the Returns and exchanges dashboard section.
- Control deadlines, form fields and return-shipping details.
Step-by-step setup
- 1Open Settings and go to Returns.
- 2Configure the submission deadline and form fields.
- 3Enter the address for returned products.
- 4Process requests under Sales and Returns and exchanges.
Related features
All features →Customer carts
Review customer carts in the dashboard and see which products are considered before purchase.
Product personalization
Add product-specific personalization fields, such as engraving text, and save completed values with the order.
Order statuses
Give each status a clear label color and automatically send the email template assigned to a status change.
Need something more?
Tell us what your store needs. We will check whether it fits your plan or requires a custom quote.